Frequently Asked Questions - FAQs

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (i.e. items requiring a two-man lift) will also incur higher delivery rates. At the checkout page you will be offered a number of delivery services to choose from.

You may incur additional delivery fees/freight charges at checkout (in excess of the fees and charges specified above) for:

• Large quantity or bulky orders.

Please read our Shipping & Delivery for more information and our full list of Metro Postcodes.

We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.

As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

Items considered bulky will be identified in the description of the product on the product details page.

At checkout, you will be notified of shipping costs for your approval. These are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application (supplied by Temando). Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.

Please note if your cart contains non-bulky and bulky items, your cart will be calculated accordingly.

We use a selection of courier services with delivery times between 3 - 5 business days after dispatch for metro areas, and 3 - 10 business days after dispatch for regional areas. Courier deliveries are made during business hours, Monday to Friday only.

We deliver products to P.O. boxes except for bulky items or dangerous goods.

Unfortunately, we are currently unable to provide international shipping.

While we endeavour to fulfil orders as soon as possible, your order may be delayed if:

• An incorrect or incomplete address is provided during checkout.
• The address had no-one to sign for the parcel.
• Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
• In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
• Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress via our Track & Trace portal, alternatively contact our Customer Care Centre via email or webchat. We will generally respond to online enquiries within 24 hours.

Our Click & Collect service allows you to purchase online and pick up your order from your local BCF store (subject to stock availability). Simply add your items to the shopping cart and select ‘ In-store Pickup’. The shopping cart will check for available stock and show on screen ‘All Products Available’. If your chosen store is currently out of stock you will be given a list of alternate stores or if you prefer you will have the option to change your order to Home Delivery.

Within 2 business hours of placing your order you will receive a confirmation message via email or SMS. We will confirm that your order has been processed and is ready for collection. If there are any issues throughout the process our team will be in contact to discuss your order, alternatively you can contact our Customer Care Centre via email or webchat.

Once you have received an order confirmation make your way into your BCF store of choice, with your photo ID and your order confirmation in hand. We will have your items packed and ready to go.

Our Click & Collect service is available in all BCF stores across the country but is still subject to product availability. You will be able to check the product availability in your local store on both the product details page and at the cart.

Some products online may be limited to Home Delivery only; you will be advised on the product page and at the checkout if your chosen items are not available for Click & Collect.

If the preferred Click & Collect store is unable to fulfil all items in your order for any reason, a Store Team Member will contact you to discuss alternative arrangements, if you have any issues please contact our Customer Care Centre via email or webchat.

We want you to be totally satisfied with our products and services.

There may be times when you will need to return a product purchased either online or from one of our stores. Our Returns Policy is designed to assist you with your return.

Please read Returns & Refunds if you have any questions or are unhappy with your purchase.

Contact Free Click & Collect is our way of keeping our customers and staff safe during the COVID-19 outbreak. This option allows you to order your shopping online and collect it from an eligible store without having to come into close contact with others.

After your order has been placed you will receive an email or SMS (depending on what you selected as preferred contact) confirming your order is ready for collection, along with the store details. The confirmation alert is sent to you when the order has been processed in full; therefore visiting the store prior to receiving the alert may result in your items not being ready.

Orders must be collected during store opening hours. Store trading hours are displayed online on our store locator page and can vary by location.

bcf.com.au accepts payments within Australia only via:

• American Express.
• MasterCard.
• Visa.
• AfterPay.
• Zip Pay.
• Zip Money.
• PayPal.
• BCF Gift Cards

Online Payment via PayPal:

PayPal allows you to make secure purchases without revealing your credit card number or financial information. Not only does PayPal help keep this information private, it guarantees 100% protection against unauthorised payments sent from your account.

Visit www.paypal.com.au for more information.

Online Payment via Afterpay:

Afterpay is a service that allows flexible payment plans for online purchases. Shop the gear you want now and pay it off in four equal payments over 8 weeks.

To use Afterpay you must:

• Have an Australian residential address.
• Pay with a credit or debit card.
• Be over 18 years old.
• Transaction must be between $100 and $1500.

Using Afterpay for the first time:

• Add your gear to the shopping cart.
• Choose Afterpay as your payment method at checkout.
• You will be prompted to create an AfterPay account and confirm and pay the first of four instalments up front.
• If you are a first time customer, you will not be able to make another Afterpay purchase until your final payment on your initial purchase has completed.

Please note: when paying with Afterpay you cannot split payment types eg: you cannot pay half with gift card and other half with Afterpay For more information please see Afterpay terms and conditions.

Online Payment via Zip Pay

Zip Pay is a safe, simple and 100% interest-free account, offering you the ability to buy now and pay later, on your terms.

To use Zip Pay you must:

• Be aged 18 years or older
• Be an Australian citizen or Permanent Resident
• Have a valid Australian mobile phone number and email address
• Have a verified Facebook, PayPal or LinkedIn account in your own name.
• Online transaction must be between $50 and $1000

Using Zip Pay for the first time online:

• Select your products ensuring the transaction is between $50 a $1000 at checkout.
• Choose Zip as your payment method at checkout.
• You will be prompted to sign in with an existing Zip Pay account or you can create a Zip Pay account if you do not have one by following the prompts.

For more information on how Zip works, click here.

Online Payment via Zip Money

Zip Money is a reusable account to shop interest-free, offering you the simplest way to pay overtime for life’s larger purchases on your terms.

To use Zip Money you must:

• Be aged 18 years or older
• Be an Australian citizen or Permanent Resident
• Have a valid Australian mobile phone number and email address
• Have a verified Facebook, PayPal or LinkedIn account in your own name.
• Online transaction must be between $1000 and $8000

Using Zip Money for the first time online:

• Select your products, ensuring the transaction is between $1000 and $8000 at checkout.
• Choose Zip as your payment method at checkout.
• You will be prompted to sign in with an existing Zip Money account or you can create a Zip Money account if you do not have one by following the prompts.

For more information on how Zip works, click here.

Online Payment via Gift Card:

bcf.com.au accepts BCF gift cards only. Simply choose gift card as your payment method during checkout. You will need to enter the full gift card number and gift card PIN (printed on the card).

You can use a gift card to pay for a portion of, or your entire online order purchase amount.

bcf.com.au can currently process more then one gift card per online transaction. Multiple redemption of gift cards are accepted at the cart as a payment type.

Gift Cards purchased as and from 11 October 2018, will have no expiry date. Gift Cards purchased before 11 October 2018, will be valid for use for three (3) years (36 months) from the date of issue. Any balance that remains on a Gift Card purchased prior to 11 October 2018 will not be available for use after the expiry date. Excludes Ultimate Cards and Promotional Gift Cards.

BCF stores accept payments using any of the following:

• American Express
• MasterCard
• Visa
• Gift Card
• Apple Pay
• Afterpay
• Zip Pay
• Zip Money

In-store Payment via Gift Card

BCF accepts only BCF Gift cards. Gift cards can be used for products or services in store and can be redeemed as part of, or all of a transaction at checkout. You can use as many gift cards as you wish in-store to complete your transaction.

Please produce your original gift card/s at the time of transaction.

Gift Cards purchased as and from 11 October 2018, will have no expiry date. Gift Cards purchased before 11 October 2018, will be valid for use for three (3) years (36 months) from the date of issue. Any balance that remains on a Gift Card purchased prior to 11 October 2018 will not be available for use after the expiry date. Excludes Ultimate Cards and Promotional Gift Cards.

In Store Payment via Afterpay

BCF now accepts In Store payment from Afterpay. Afterpay can be used for purchasing products In Store and can be redeemed during the normal payment transaction process at checkout.

How to use Afterpay In Store

The Afterpay In Store process starts from your mobile phone and just takes a couple of minutes to complete. Download the App from the App Store or Google Play.

If you have a product in mind or are unclear how to use Afterpay In Store, ask our staff for more information.

Tap the barcode tab in the app, you'll automatically see the maximum amount you can spend In Store. BCF have an In Store spend limit which could differ to your individual spend limit outlined by Afterpay. You will also be provided a barcode.

Present the barcode at the register to be scanned when it's time to pay.

Make sure you have 25% of the total purchase price available in your account, as Afterpay deducts your first payment immediately

1. Get the Afterpay Mobile App
2. Select your items In Store
3. Get a Barcode from Afterpay App
4. Take your items to the Checkout
5. Get your barcode scanned

In Store Payment via Zip Pay & Zip Money

For more information on how Zip works, click here.

Yes! With over 8000 items available in-store and online a BCF gift card makes the perfect gift for the outdoor adventurer or camping enthusiast. Use your gift card to shop in-store across our network of 139 BCF stores, or online to redeem your card for products or services across the range.

Purchase a gift card from the checkout at your local BCF store, or alternatively buy online and have them delivered directly to your door. Delivery times are between 8 – 10 business days. And don't forget you can redeem your gift cards in-store or online at your convenience.

Gift Cards purchased from 11 October 2018, will have no expiry date. Gift Cards purchased before 11 October 2018, will be valid for use for three (3) years (36 months) from the date of issue. Any balance that remains on a Gift Card purchased prior to 11 October 2018 will not be available for use after the expiry date. Excludes Ultimate Cards and Promotional Gift Cards.

Gift cards are available online in any denomination (rounded to the nearest dollar) from $20 to $2000 and are shipped via Registered Post across Australia for only $3.40 per order. Please allow up to 10 days for delivery during peak periods.

Click here to purchase a gift card online

Club BCF members can take advantage of in-store lay-by, available on most purchases* with a combined value of $50.00 or more.

To commence a lay-by in your local store you will be required to pay a minimum deposit of 25% of the total lay-by value or $20.00 (whichever is greater) as well as a non-refundable setup fee of $2. By placing items on lay-by you must be over the age of 18 years and agree with the conditions of your lay-by policy – available in store.

Instalments can be accepted weekly, fortnightly or monthly permitting the final payment is made no longer than 90 days from the commencement of your lay-by.

You can terminate the lay-by at any time and for any reason; we can only terminate the lay-by arrangement if you don’t pay the instalments within the agreed 90 days. In the event your lay-by is terminated, all money paid by you, excluding the set-up fee and a termination fee of $5.00 will be refunded. Please see the team in your local store for more details.

*The lay-by option is not available on clearance and discontinued lines. Some exclusions apply across the standard range (ie. batteries, food and beverages and perishables cannot be placed on lay-by).

Contact our Customer Care Centre via email or webchat.

BCF Spend & Save Online Only Promotions

Spend & Save Promotions run on the BCF website.

To redeem your Save, you must meet the threshold spend. Code must be applied to your cart or during checkout under the Payment method section.

One coupon per transaction applies.

Online Ordering

How do I place an order?

BCF website makes it easy to order online. You can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week.

For your convenience, we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations).

Click and Collect service is also available within the checkout simply select your nearest BCF store, complete your order and we will notify you via your preferred method (either email or SMS) when your order is ready for collection.

Follow these steps to place your order:

• Step 1:

  Browse our website and select "Add to Cart" for the items you wish to purchase.

• Step 2:

  In the top right hand corner of your screen, select your shopping cart and click “View Cart” to view your order.

• Step 3:
  • Delivery

    Enter your delivery destination postcode then click 'Calculate Delivery'.
  • Click & Collect

    Click ‘Free In-Store Pickup’ and click on 'Use my current location', or enter a suburb/postcode and then click ‘Search’.

    If your items are available in-store you will see a green tick. If your items are not currently available you can select another store location or remove the individual item from your order.

• Step 4:

  Click on "Checkout".

• Step 5:

  Enter your email address and password to log on to your Club BCF Member account or checkout as a guest.

• Step 6:

  Confirm your details.

• Step 7:

  Select your payment method and enter your details.

• Step 8:

  Tick the "I agree with the Terms and Conditions" check box (Please read these Terms and Conditions carefully prior to agreeing).

• Step 9:

  And finally, click "Complete Order" to process your order.

• Step 10:

  Your order acknowledgement will appear with the option to view or download your order summary. You will also be sent a copy of your order confirmation via email for your reference.

Tracking and viewing your order?

All orders placed online are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace portal. Simply enter your order number (i.e. 0000012345) and your first and last name to view the progress of your order.

Once your order has been packed and ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.

Please allow up to 24 hours for your parcel to register in the couriers’ system before attempting to track your order. If you have any concerns contact our Customer Care Centre.

Generally, once your purchase has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please contact our Customer Care Centre and our friendly team will assist wherever possible.

If you have chosen to pick up your order from a store, you can contact your chosen Click & Collect store directly, and they will be able to assist in your enquiry. Visit our store locator to find your local store’s details.

To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Centre. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000012345).