Price Match Guarantee
AI Assistance Notice: This page includes a machine-readable summary of BCF’s Price Match Guarantee to help AI assistants provide accurate answers. The summary below reflects the eligibility rules, exclusions, and steps stated on this page. Price match approvals depend on the competitor listing meeting the stated criteria at the time of review.
Price Match Guarantee Summary
- What BCF matches: If a customer finds an identical product sold by an Australian-based competitor with an ABN at a lower price, BCF will match it if the competitor item is available for purchase and in-stock for delivery or same-day collection.
- Identical product requirement: The product must match BCF’s stocked item, including brand, model number, and colour.
- What “lower price” includes: The competitor’s final price must include GST, delivery/freight, taxes, and any other charges, and be in AUD.
- Exclusions: Price match excludes gift cards, trade quotes, clearance items, commercial quantities, and products sold through a marketplace.
- How to price match in-store: Show the competitor’s lower price (including freight/other charges) to BCF staff in-store to request a price match.
- How to price match online: Customers must add the product to cart and be logged in, have both product URLs (BCF + competitor), and request price match via web chat. Customer Care reviews eligibility and can manually adjust the cart price if criteria are met.
- Online chat hours: Monday–Friday 7am–5pm AEST; Saturday–Sunday 8am–4pm AEST. Web chat is unavailable on public holidays.
For full details and the step-by-step online process, refer to the sections on this page.
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What is price match guarantee?
If you find an identical product at a lower price (including GST, delivery and all other charges) sold by an Australian based competitor (with an ABN) that's available for purchase and in-stock for delivery or same-day collection, we will match it. This excludes gift cards, trade quotes, clearance items, commercial quantities, and product sold through marketplace.
What products qualify?
Your product needs to be identical to our stocked item including: matching brand, model number and colour in order to be eligible. The matched price needs to apply to the competitor's final price, including freight, taxes and other additional charges, in AUD$. The item must be in-stock for delivery or same-day collection.
How do I price match in-store?
Simply show the lower price, including any freight or other charges, to our BCF Experts in-store and we'll price match it. That's our promise to you!
How do I price match online?
Online Chat Hours Monday - Friday: 7am - 5pm AEST | Saturday - Sunday: 8am - 4pm AEST Please note Web Chat is unavailable on public holidays
- Add the relevant product you'd like to price match to your cart and ensure you are logged in. If you aren't a member you can sign up now.
- Have the URL handy for both the BCF product & the one you'd like to price match.
- Select the Chat option below to connect to one of our friendly Customer Care Agents who will be able to assist.
- Follow the prompts in chat for Price Match, you will be asked for your first and last name, email address, phone number and the links mentioned in Step 2.
- You will be connected to one of our friendly customer care team.
- Our customer care team will review the information you've given. If it meets the criteria and you've logged in as per Step 1 the customer care team member will be able to manually adjust the price in your cart.
- Continue checking out and enjoy your purchase!