Welcome to the Customer Help Centre

Please choose the most relevant option for information about BCF's products, services and general trading terms and conditions.


COVID-19 Updates

All stores are currently open for both in-store shopping and Click & Collect.

We're following NSW and VIC Government guidelines:

• Team members working in store meet the necessary requirement
• Customers are not permitted to enter our stores if they are not double vaccinated, and will be required to present their proof of vaccination or medical exemption at checkout
• Masks are mandatory and social distancing should be maintained

All stores are operating home delivery and contact free Click & Collect services for all customers, no matter your vaccination status.