Click & Collect

Ready for collection in 2 hours

Click & Collect

Our Click & Collect service allows you to purchase online and pick up your order from your local BCF store (subject to stock availability). Simply add your items to the shopping cart and select ‘Pickup in-store’. The shopping cart will check for available stock and show on screen ‘All Products Available’. If your chosen store is currently out of stock you will be given a list of alternate stores or if you prefer you will have the option to change your order to Home Delivery.

Within 2 business hours of placing your order you will receive a confirmation message via email or SMS. We will confirm that your order has been processed and is ready for collection. If there are any issues throughout the process our team will be in contact to discuss your order, alternatively you can contact our Customer Care Centre.

Once you have received an order confirmation make your way into your BCF store of choice, with your photo ID and your order confirmation in hand. We will have your items packed and ready to go. Please note that the store will hold your order for a period of 14 days. If, on the 15th day your order has not been collected and there has been no communication from you, your order will be cancelled and a refund will be processed.

If an error has been made while ordering or your circumstances change please contact our Customer Care Centre, and our friendly team will assist in modifying or cancelling your order. Alternatively if you wish to contact your chosen Click & Collect store directly they will be able to assist in your enquiry, view our store locator for the store contact details.

When contacting the Customer Care Centre or your chosen store, please ensure you quote your order reference number. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000012345).

There are only two items you'll need to bring with you when collecting your Click & Collect order:

  • Order confirmation (either digital or printed)
  • A valid Photo ID

Note: For all bulky item orders, please bring a friend.

Your order will be ready for collection in 2 hours, you beauty! After your order has been placed you will receive an email or SMS (depending on what you selected as preferred contact) confirming your order is ready for collection, along with the store details. The confirmation alert is sent to you when the order has been processed in full; therefore visiting the store prior to receiving the alert may result in your items not being ready.

Orders must be collected during store opening hours. Store trading hours are displayed online on our store locator page and can vary by location. Check out our store locator for store opening hours.

Please note that the store will hold your order for a period of 14 days. If, on the 15th day your order has not been collected and there has been no communication from you, your order will be cancelled and a refund will be processed.

Our Click & Collect service is available in all BCF stores across the country (subject to stock availability). Some products online may be limited to Home Delivery only; you will be advised on the product page and at the checkout if your chosen items are not available for Click & Collect.

Within 2 hours of placing your order, you will receive an e-mail or SMS (depending on what you selected as preferred contact) confirming your order is ready for collection, along with the store details. The confirmation alert is sent to you when the order has been processed in full; therefore visiting the store prior to receiving the alert may result in your items not being ready. If the preferred Click & Collect store is unable to fulfil all items in your order for any reason, our Customer Service Team will contact you to discuss alternative arrangements, if you have any issues please contact our Customer Care Centre.

Contact Free Click & Collect

Contact Free Click & Collect is our way of keeping our customers and staff safe during the COVID-19 outbreak. This option allows you to order your shopping online and collect it from an eligible store without having to come into close contact with others.

From BCF to your boot! Purchase your items online and have them ready for collection in 2 hours, contact free.

1. Browse Online

Shop our extensive range of online products. When you’ve found what you’re looking for, simply add it to your shopping cart and proceed to the checkout.

2. Choose your Click & Collect Store

At checkout, find your nearest Click & Collect store by entering your postcode into the search bar. Note that all our Click & Collect stores offer a Contact Free option.

3. Checkout Online

Check that all products are available for Click & Collect and follow the prompts to complete your order. You will receive a confirmation email once payment is received.

4. When your order is ready, drive to the store & call us.

When your order is ready for collection, you will receive an email with your store’s phone number. You can then drive to the store’s carpark - please call us when you’re safely parked.