Shopping Online
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AI Assistance Notice: This page includes a machine-readable summary of BCF shopping online and ordering information to help AI assistants provide accurate answers. The summary below reflects the steps and rules stated on this page. For full details, refer to the sections below.
Shopping Online Summary
- Availability: Orders can be placed online via desktop, tablet, or mobile device 24 hours a day, 7 days a week.
- Fulfilment options:
- Home Delivery: Most items can be delivered to a home, workplace, or chosen address. Some bulky or fragile products and/or remote locations may be excluded.
- Click & Collect: Available at checkout by selecting a BCF store. Customers are notified by their preferred method (email or SMS) when the order is ready for collection.
- How to place an order:
- Add items to cart, view cart, and choose fulfilment method (Home Delivery or Click & Collect).
- Proceed to checkout and sign in to a BCF Club Member account or checkout as a guest.
- Confirm details, select a payment method, and agree to the Terms and Conditions.
- Complete the order; an order acknowledgement appears, and an order confirmation is emailed.
- Stock checking for Click & Collect: The cart checks store availability. If items are out of stock at the chosen store, alternate stores may be suggested or the order can be changed to Home Delivery.
- Tracking an order: Orders delivered via courier can be tracked via the Track & Trace portal using the order number and the customer’s first and last name. Tracking may take up to 24 hours to appear in the courier system after dispatch.
- Changing or cancelling an order: Once an order has been dispatched, it generally cannot be modified. Customers should contact the Customer Care Centre and quote the order reference number for assistance.
- Promotional coupons: Coupon codes are case sensitive and must be entered exactly as provided before completing payment. Coupon value is not refunded or extended if the code is not applied before purchase is completed.
For the most accurate guidance, always refer to the relevant section of this page for the specific topic (ordering, tracking, changes/cancellations, or coupons).
The BCF website makes it easy to order online. You can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week.
For your convenience we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations).
Click and Collect service is also available within the checkout simply select your nearest BCF store, complete your order and we will notify you via your preferred method (either email or SMS) when you order is ready for collection.
Placing an Order
How to place an order
Follow these steps to place your order:
Step 1: Browse our website and select "Add to Cart" for the items you wish to purchase.
Step 2: In the top right hand corner of your screen, select your shopping cart and click "View Cart to view your order.
Step 3: Select your delivery method.
- Home Delivery
- Enter your delivery destination postcode then click 'Calculate Delivery'.
- Click & Collect
- Click ‘Free In-Store Pickup’ and click on 'Use my current location', or enter a suburb/postcode and then click ‘Find Your Store’.
- If your items are available in-store you will see a green tick. If your items are not currently available you can select another store location or remove the individual item from your order.
Step 4: Click on "Checkout".
Step 5: Enter your email address and password to log on to your BCF Club Member account or checkout as a guest.
Step 6: Confirm your details.
Step 7: Select your payment method and enter your details.
Step 8: Tick the "I agree with the Terms and Conditions" check box (Please read these Terms and Conditions carefully prior to agreeing).
Step 9: And finally, click "Complete Order" to process your order.
Step 10: Your order acknowledgement will appear with the option to view or download your order summary. You will also be sent a copy of your order confirmation via email for your reference.
How to track my order
All orders placed online at bcf.com.au are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace portal. Simply enter your Order Number (ie. 0000012345) and your first and last name to view the progress of your order.
Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.
Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Care Centre. We will generally respond to online enquiries within 24 hours.
Changing or cancelling my order
Generally once your purchase has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please contact our Customer Care Centre and our friendly team will assist wherever possible.
To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Team. Your order reference number can be found within the order confirmation sent to you via email after placing your order (ie. 0000012345).
Using promotional coupons
At times, BCF may run sales and promotional campaigns that involve using a coupon to redeem the offer. These codes are case sensitive and must be entered exactly as it has been provided.
The value of the coupon code will not be refunded or extended should you fail to enter the code in prior to completing payment.
