Returns & Refunds Policy

 

We want you to be totally satisfied with our products and services.

There may be times when you will need to return a product purchased from one of our stores. Our Returns Policy is designed to assist you with your return.

We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.

Help us, help you!

Table of Contents:

  1. When and where to return a product
  2. With a receipt
  3. Without a receipt
  4. Assessing your return
  5. Liaise with the manufacturer
  6. Returning online purchases
  7. Special procedures for certain products
  8. Exclusions
  9. Further information
  10. For your nearest store details
  11. Dispute Escalation

Free Returns for Online Orders via ParcelPoint or Australia Post under 10kg

 
 

BCF has teamed up with ParcelPoint and Australia Post to offer you free returns for parcels under 10kg at over 6600 locations throughout Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.

ParcelPoint allows you to return your online order at over 1200 convenient locations with extended trading hours throughout Australia within the ParcelPoint network.

Alternatively, you can lodge your return at one of 4400 Australia Post Outlets throughout Australia via Australia Post eParcel.

Both return methods are free of charge, for parcels under 10kg and include tracking.

Please note that returns through ParcelPoint are for refund only, if you require an item exchange please contact our customer service team on 1300 880 764 for assistance.

BOOK YOUR RETURN

  • Choose either ParcelPoint Free Returns or Post Office Free Returns.
  • Book your return online ensuring you include your 10 digit order number; Example: 0001234567

PACKAGE YOUR RETURN

  • Package your goods making sure that they're under 10kg for Post Office & ParcelPoint returns.
  • Print out and attach the shipping label to your return.

DROP OFF YOUR RETURN

  • Drop off your parcel to any ParcelPoint location (if ParcelPoint selected), or to your nearest post office (if Australia Post selected).

Please note that you must submit your parcel via the chosen method. You cannot submit ParcelPoint returns to Australia Post or vice versa.

What's the Maximum Size for ParcelPoint Returns?

ParcelPoint accepts parcels up to 10kg and 120cm cubic dimensions. You can check the size by adding together the length, width and height of your parcel. Below we have included a handy guide on how to measure your parcel or satchel.

If your parcel is larger than this it may be rejected by the ParcelPoint store. If your parcel is accepted you will be charged a large parcel fee.

 
 

Return Instructions for Online Orders

ParcelPoint returns

Free returns for online order parcels under 10kg

  1. Go to www.parcelpoint.com.au/bcf to start your return.
  2. Select the ParcelPoint Free Returns tab. You will need your original online order ID to book your return. Make sure you use the complete 10 digit order ID. Example 0001234567. You can find this number on your order or shipping confirmation email or on your invoice.
  3. Download and print your shipping label. Apply to your package once you have securely packed your items.
  4. Drop off your parcel to any store offering ParcelPoint Returns. Select from hundreds of local stores such as pharmacies, convenience stores and newsagencies to drop off your parcel. The ParcelPoint locations are open weekends and after hours for your convenience.

ParcelPoint Tracking

  1. Go to http://parcelpoint.com.au/track and use the 'ParcelPoint ID' to track your return. You find your ParcelPoint ID on your ParcelPoint returns slip.
  2. Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
Australia Post returns

Free returns for online order parcels under 10kg

  1. Go to www.parcelpoint.com.au/bcf to start your return.
  2. Select the Post Office Free Returns tab to start your return. You will need your original online order ID to book in your return. Make sure you use the complete 10 digit order ID. Example 0001234567. You can find this number on your order or shipping confirmation email or on your invoice.
  3. Download and print your shipping label. Apply to your package once you have securely packed your items.
  4. Drop off your parcel at your nearest Australia Post office.

Australia Post Tracking

  1. Go to http://auspost.com.au/track and use the 'Article Number' to track your return. You find the 'Article Number' on your receipt.
  2. Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

Returns Over 10kg or 120 Cubic Centimetres - Charges may apply

Please contact our Customer Service team on 1300 880 764 and speak with a consultant. They will arrange the return for you. Please note that you will need your original 10 digit order ID. Example 0001234567. You can find this number on your order or shipping confirmation email or on your invoice.

 

When to return a product

We offer you a replacement, credit or refund where products have a major failure, such as:

  • When they are faulty
  • Wrongly described
  • Different from a sample shown to you; or
  • Do not do what they are supposed to do

Where to return a product

Take your product to the front Service Desk of your nearest BCF store. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.

Visit our BCF website at www.bcf.com.au for all store locations.

What information is needed to complete your return?

  • Show your receipt or other proof of purchase (bank statement).
  • Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
  • Provide us with any extra information we may need to process your return.
 

With a receipt

  • For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.
  • All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.
 

Without a receipt

  • If you don’t have a receipt, we ask for your photo identification showing your name, address and signature.
  • You can help us determine proof of purchase by providing a bank statement or similar.

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.

Our Store Managers can assist you with further information about the warranty period for the product you return.

Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

 

Assessing your return

Assessment of your product: We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:

  • Sound, electrical and motor driven products
  • Compressors/Fridges
  • Power tools; and
  • Customer orders – non store stock items (may incur $10.00 fee for exchange or refund)
  • Tents over $400
  • BBQs
  • Kayaks
  • Rods and Reels over $100
 

Liaise with the manufacturer

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

 

Returning online purchases

In Person: Return online purchases to your nearest BCF store.

By post or courier: Liaise with our Service Centre on the below contacts:

Australia
Phone: 1300 880 764 between the hours of 8:00am and 5:30pm AEST (Brisbane) Monday to Friday.

 

Special procedures for certain products

Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Bulky and fuel operated products: For safety reasons, please contact your nearest local BCF store before returning any bulky or fuel operated products, such as:

  • Kayaks
  • Gas cylinders/BBQ
  • Generators
  • Boats
 

Exclusions

In some cases a refund, replacement, or repair may not be offered if you:

  • Substantially modify the product
  • Misuse the product contrary to user instructions or packaging labels or
  • Simply change your mind

Certain products are excluded under our Returns Policy unless they are faulty, these include:

  • Tailor made customer orders
  • Storage discs (CD’s and DVD’s)
  • Computer or video games
  • Underwear (thermals and swimwear), socks
  • Gift-cards, vouchers, and/or credit vouchers

Your rights under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Further information

For updates to this Returns Policy please visit our BCF website. At any time you can discuss our Returns Policy with your local BCF Store Manager.

 

For your nearest store details:

Australia: Store locator at www.bcf.com.au or phone 1300 880 764

 

Dispute Escalation

If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to:

Product Assurance Officer

BCF Australia
GPO Box 344
STRATHPINE QLD 4500

Your privacy: BCF will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth).

Our Privacy Policy can be located at our BCF website at www.bcf.com.au

SRG Leisure Retail PTY LTD

A.C.N 110 667 411

Trading as BCF Boating Camping Fishing

Support Office: 751 Gympie Road, Lawnton QLD 4501

Po Box 344 Strathpine QLD 4500

Ph: (07) 3482 7800

Fax: (07) 3482 7170