DELIVERY CUT OFF DATES 2019

Delivery dates vary by postcode, check your postcode below. Orders placed after specified cut off dates cannot be guaranteed to arrive before Christmas. BCF will strive to deliver items as quickly as possible during this time.

QLD

Order before 19.12.19

4000 - 4308

4500 - 4579

9000 - 9919

Order before 15.12.19

4309 - 4499

4580 - 4805

4806 - 4823

4868 - 4870

4878 - 4879

9920 - 9960

NSW

Order before 19.12.19

1000 - 1935

2000 - 2263

2500 - 2532

2555 - 2574

2740 - 2786

2890 - 2897

Order before 15.12.19

1936 - 1999

2264 - 2499

2533 - 2554

2575 - 2599

2621 - 2647

2649 - 2714

2716 - 2716

2720 - 2730

2787 - 2879

VIC

Order before 19.12.19

3000 - 3220

3335 - 3341

3427 - 3443

3750 - 3811

3910 - 3920

3926 - 3944

3975 - 3978

3980 - 3983

8000 - 8999

9999 - 9999

Order before 15.12.19

2648 - 2648

2715 - 2715

2717 - 2719

2731 - 2739

3221 - 3334

3342 - 3426

3444 - 3749

3812 - 3909

3921 - 3925

3945 - 3974

3979 - 3979

3984 - 3999

SA

Order before 19.12.19

5000 - 5200

5800 - 5999

Order before 15.12.19

2880 - 2889

5201 - 5799

WA

Order before 19.12.19

6000 - 6214

6800 - 6999

Order before 15.12.19

6215 - 6700

TAS

Order before 19.12.19

7000 - 7019

7050 - 7108

7172 - 7172

7248 - 7254

7258 - 7329

7800 - 7999

Order before 15.12.19

7020 - 7049

7109 - 7171

7173 - 7247

7255 - 7257

7330 - 7799

NT

Order before 19.12.19

0800 - 0802

0804 - 0821

0828 - 0851

0870 - 0871

Order before 15.12.19

0803 - 0803

0822 - 0827

0852 - 0869

0872 - 0999

ACT

Order before 19.12.19

0200 - 0299

2600 - 2620

2900 - 2999

Shipping & Delivery

Free Shipping Offer for Online Orders over $99*

Delivery dates vary by postcode, check your postcode below. Orders placed after specified cut off dates cannot be guaranteed to arrive before Christmas. BCF will strive to deliver items as quickly as possible during this time.

  • Free shipping is only valid to metro delivery destinations within Australia. Refer to below table to see if your Post Code is included in this offer.
  • To qualify, your order must be greater than $99 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
  • This free shipping offer may be withdrawn or altered at anytime.
  • Offer excludes bulky items and Gift Cards.
  • This offer only applies to orders placed online for delivery and excludes Click & Collect only items.

Online orders must meet the above criteria in full to qualify for free shipping*.

Express Delivery

  • Express delivery is available in ACT, Brisbane, New South Wales, Melbourne, Western Australia, Tasmania, Victoria metro areas with qualifying products. Your eligibility for express delivery will be confirmed at checkout.
  • Offer is only available for orders weighing less than 5kg
  • Expected delivery 1-2 business days
  • Offer excludes gift cards, bulky and dangerous goods
  • During busy periods, our shipping service provider can encounter delays. These delays are beyond our control.
  • This offer is for orders placed online and maybe withdrawn or altered at any time.

DELIVERY TIME FRAMES

We use a selection of courier services with delivery times between 3 - 5 business days for metro areas and 3 - 10 business days after dispatch for regional areas. Courier deliveries are made during business hours, Monday to Friday only.

TRACK & TRACE

All orders placed online at bcf.com.au are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace portal. Simply enter your order number (i.e. 0000012345) and your first and last name to view the progress of your order.

Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.

Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Care Centre by phone on 1300 880 764 (within Australia) or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.

P.O. Boxes

We deliver products to P.O. boxes except for bulky items or dangerous goods.

INTERNATIONAL SHIPPING

Unfortunately we are currently unable to provide international shipping.

REASONS FOR ORDER DELAYS

  • Entry of an incorrect or incomplete address during checkout.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress via our Track & Trace portal, alternatively contact our Customer Care Team on 1300 880 764 (within Australia) or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.

DELIVERY FEES

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Please note:
As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.

You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:

  • Large quantity or bulk orders.
  • Express or urgent deliveries; or
  • non-stock and/or bespoke items.

BULKY ITEMS

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.If your cart contains non-bulky and bulky items your cart will be calculated accordingly