Shipping and Delivery

All orders placed online at bcf.com.au are delivered via courier. You can track the progress of your order from placement through to delivery via our online tracker. Simply enter your order number (i.e. 0000012345) and your first and last name to view the progress of your order.

Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier's website. Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order.

Occasionally orders are held up due the following reasons;

• Entry of an incorrect or incomplete address during checkout.
• Public Holidays
• Extreme Weather Events
• Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
• Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress via our online tracker, alternatively contact our Customer Care Centre.

• Offer excludes bulky products and Gift Cards. Products considered bulky are marked with this icon:
• Bulky items are those with either a high weight or large cubic volume as classified by our courier companies. Due to their weight or size, they incur additional freight cost which is calculated at checkout.
• To qualify, your order must be greater than $99 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
• Available for delivery to Metro and Regional areas only.
• This free shipping offer may be withdrawn or altered at anytime.
• This offer only applies to orders placed online for delivery and excludes Click & Collect only items.

Online orders must meet the above criteria in full to qualify for free shipping.

We use a selection of courier services with delivery times between 4 - 10 business days for metro areas and 4 - 10 business days after dispatch for regional areas. For the purchase of BCF Standard Gift Cards, delivery times are between 8 – 10 business days. Courier deliveries are made during business hours, Monday to Friday only. Delivery time frames and cost of delivery vary by postcode, check your postcode below.

QLD

Metro Postcodes

4000 - 4308

4500 - 4579

9000 - 9919

Regional Postcodes

4309 - 4499

4580 - 4805

4806 - 4823

4868 - 4873

4878 - 4879

9920 - 9960

NSW

Metro Postcodes

1000 - 1935

2000 - 2263

2500 - 2532

2555 - 2574

2740 - 2786

2890 - 2897

Regional Postcodes

1936 - 1999

2264 - 2499

2533 - 2554

2575 - 2599

2621 - 2647

2649 - 2714

2716 - 2716

2720 - 2730

2787 - 2879

VIC

Metro Postcodes

3000 - 3220

3335 - 3341

3427 - 3443

3750 - 3811

3910 - 3920

3926 - 3944

3975 - 3978

3980 - 3983

8000 - 8999

9999 - 9999

Regional Postcodes

2648 - 2648

2715 - 2715

2717 - 2719

2731 - 2739

3221 - 3334

3342 - 3426

3444 - 3749

3812 - 3909

3921 - 3925

3945 - 3974

3979 - 3979

3984 - 3999

SA

Metro Postcodes

5000 - 5200

5800 - 5999

Regional Postcodes

2880 - 2889

5201 - 5799

WA

Metro Postcodes

6000 - 6214

6800 - 6999

Regional Postcodes

6215 - 6700

TAS

Metro Postcodes

7000 - 7019

7050 - 7108

7172 - 7172

7248 - 7254

7258 - 7329

7800 - 7999

Regional Postcodes

7020 - 7049

7109 - 7171

7173 - 7247

7255 - 7257

7330 - 7799

NT

Metro Postcodes

0800 - 0802

0804 - 0821

0828 - 0851

0870 - 0871

Regional Postcodes

0803 - 0803

0822 - 0827

0852 - 0869

0872 - 0999

ACT

ALL Postcodes

0200 - 0299

2600 - 2620

2900 - 2999

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Please note: As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.

You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:

• Large quantity or bulk orders.
• Express or urgent deliveries; or
• non-stock and/or bespoke items.

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.If your cart contains non-bulky and bulky items your cart will be calculated accordingly

Unfortunately we are currently unable to provide international shipping.

We deliver products to P.O. boxes except for bulky items or dangerous goods.