Customer Service

Find answers to your questions about shipping, Click and Collect online store, your order, payment options and more. Simply select from the categories below for you complete information.

  • Ordering Online

    Shop 24/7 on your mobile, tablet or desktop computer. We stock a range of products suitable for Boating, Camping or Fishing. For your convenience we other click & collect and can deliver most items directly to your home. Read More

  • Privacy Policy

    BCF have developed a Privacy Policy that complies with the requirements of the Privacy Act. When you provide us with your name and contact details, the information will be used as permitted by you and only for legitimate business reasons. View our Privacy Policy for further details. Read More

  • About Us

    If you love everything Boating, Camping and Fishing then make sure you get into your closest store and check it out - with over 130 stores nation-wide there is probably one right around the corner from you! Read More

  • Click and Collect

    Our Click and Collect service allows you to purchase online and pick up your order from your local BCF store (subject to stock availability). Read More

  • Club BCF Program

    It's FREE to join Club BCF, plus you get access to exclusive member only pricing in-store an online. From time to time we issue Club BCF email members BCF vouchers to spend. Read More

  • Frequently Asked Questions

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More

  • Gift Cards

    BCF Gift Card's are the quick and easy gift to give when you’re stuck for ideas. Available in-store and online, it gives your family member or mate the chance to choose the gear they actually want and need. Read More

  • Terms and Conditions

    This website at www.bcf.com.au (the “Site”) is a shopping website where you can browse, select and order products advertised on the Site from SRG Leisure Retail Pty Ltd A.B.N. 51 110 667 411 (“BCF”, “us” or “we”). Read More

  • Products and Services

    We’re constantly working hard to increase the range available on our site with over 15,000 items from our store stocked range currently available for Click & Collect or Home Delivery, you are sure to find what you are looking for. Read More

  • Returns and Refunds Policy

    We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from one of our stores. Our Returns Policy is designed to assist you with your return. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law. Help us, help you! Read More

  • Shipping and Delivery

    All orders placed online via the BCF website are delivered via courier. You can track the progress of your order from placement through to delivery via our Tracking portal. Simply enter your order number (i.e. 0000012345) and your first and last name to view the progress of your order. Read More

  • Payments and Gift Cards

    There a multiple payment options available online and in-store. Follow the link to Read More

  • Membership Re-activation Instructions

    Having difficulty with your account? Follow these instructions to re-activate your account. Read More

  • Price Match Guarantee

    Simply show the lower price, including any freight or other charges, to our Experts in-store and we'll price match it. Read More

  • YOU CAMP

    You camp Landing Page - [Temp] Read More

  • Ratings and Reviews

    How to write a review Read More

  • Frequently Asked Questions

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More