Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

  • Ordering Online

    BCF website makes it easy to order online. You can order on your desktop, tablet or mobile device 24 hours a day, 7 days a week. For your convenience we can deliver most items directly to your home, workplace or address of your choice (excluding some bulky or fragile products and/or remote locations). Read More

  • Privacy Policy

    BCF have developed a Privacy Policy that complies with the requirements of the Privacy Act. When you provide us with your name and contact details, the information will be used as permitted by you and only for legitimate business reasons. View our Privacy Policy for further details. Read More

  • About Us

    If you love everything boating, camping and fishing then make sure you get into your closest store and check it out - with over 100 stores nation-wide there is probably one right around the corner from you! We have everything you could possibly need for your next boating camping or fishing adventure under one roof. Read More

  • Click and Collect

    Our Click & Collect service allows you to purchase online and pick up your order from your local BCF store (subject to stock availability). Simply add your items to the shopping cart and select ‘Pickup in-store’. Read More

  • Club BCF Program

    Members of Club BCF get access to heaps of exclusive benefits! It's FREE to join! Become a BCF Club member today and receive updates, specials and chances to win! Read More

  • Frequently Asked Questions

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More

  • Gift Cards

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  • Terms and Conditions

    This website at (the “Site”) is a shopping website where you can browse, select and order products advertised on the Site from SRG Leisure Retail Pty Ltd A.B.N. 51 110 667 411 (“BCF”, “us” or “we”). Read More

  • Products and Services

    We’re constantly working hard to increase the range available on our site with over 15,000 items from our store stocked range currently available for Click & Collect or Home Delivery, you are sure to find what you are looking for. Read More

  • Returns and Refunds Policy

    We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from one of our stores. Our Returns Policy is designed to assist you with your return. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law. Help us, help you! Read More

  • Shipping and Delivery

    All orders placed online via the BCF website are delivered via courier. You can track the progress of your order from placement through to delivery via our Tracking portal. Simply enter your order number (i.e. 0000012345) and your first and last name to view the progress of your order. Read More

  • Payments and Gift Cards

    How can I pay for my order online and Instore Read More

  • Price Guarantee

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  • Membership Re-activation Instructions

    Instructional page for inactive members to contact support CCC to re-activate their accounts Read More

  • Price Match Guarantee

    Simply show the lower price, including any freight or other charges, to our Experts in-store and we'll price match it. Read More


    You camp Landing Page - [Temp] Read More

  • Ratings and Reviews

    How to write a review Read More