Free 30 Days Returns

You can return items at any of our 165 BCF store locations. Change-of-mind returns are accepted within 30 days of purchase. After 30 days, returns for faulty items are assessed on a case-by-case basis.

Online orders can also be returned by post, with free returns available for items up to 22kg or 105cm through our easy-to-use returns portal. For online orders over 22kg or 105cm, please contact our Customer Care Centre on 1300 880 764 to arrange a courier pickup.

Some exclusions apply. For full details, please refer to our Returns policy.