HOW WE’RE TAKING CARE OF CUSTOMERS & TEAM MEMBERS
Our thoughts are with everyone navigating this tough time. As a proud Australian business, we're committed to doing our part to slow the spread of COVID-19 while we continue to operate safely. Providing a safe environment for our customers and store team members will always be our highest priority at BCF.
Below you’ll find some information about how we’re managing things in a rapidly and frequently changing environment.
Store trading hours
BCF stores are open and our teams are ready to help, trading hours may be different than usual. Please check out our current trading hours here.
We are experiencing some delivery delays across the country. This is impacting our ability to get some products to our stores as we had planned. This varies by state, store and online and may include some advertised items. We are doing everything we can to improve this and appreciate the support and loyalty of all our valued BCF customers. Thank you!
Contact Free Click & Collect
We have introduced Contact Free Click & Collect.
A new way to shop in 4 easy steps
- Visit BCF.com.au to shop our range.
- Choose Click & Collect at checkout.
- Once you receive confirmation your order is ready, drive to our store.
- Once you’ve parked, give us a call and relax while we bring your gear to you.
Free Home Delivery
We’ve expanded our free home delivery offering. BCF are now offering free home delivery on orders over $99 to Metro and Regional areas. Large bulky items will incur a delivery fee based on the delivery destination. Click here for more info.
Store cleaning & hygiene
We have expanded our cleaning routines across our stores, including increased cleaning throughout the day.
Our stores now have hand sanitiser dispensers at the entry and protective barrier screens at our registers. Our teams have had additional training on maintaining good hygiene practices.
We ask our customers to observe Government recommendations on social distancing whilst in stores, this includes while waiting in the checkout queues, speaking with team and moving thought out the aisles. We have placed guides around the registers and service counters to help with this.
Store capacity management
When necessary, we will be restricting the number of people (BCF team and customers) allowed in each store at any given time. Please follow all instructions from our team, your patience and support in these uncertain times is appreciated.
We are strongly encouraging cashless payment when possible to minimise contact. Payment via debit, credit or approved finance cards, as well as BCF gift cards through our payment terminals is our preferred method of payment in our stores.
Teamwork we’re proud of
Our entire team has done a brilliant job in continuing to serve you during this unprecedented time. Thank you for showing them respect and gratitude.
BCF will continue to follow government advice in relation to all its store operations and will continue to make necessary changes to keep team and customers as safe as possible.
For more information visit our FAQ page