Our thoughts are with everyone navigating this tough time. As a proud Australian business, we're committed to doing our part to slow the spread of COVID-19 while we continue to operate safely. Providing a safe environment for our customers and store team members will always be our highest priority at BCF.
Our entire team has done a brilliant job in continuing to serve you during this unprecedented time. Thank you for showing them respect and gratitude. We will continue to follow government advice in relation to store operations and will continue to make necessary changes to keep team and customers as safe as possible.
Below you’ll find some information about how we’re managing things in a rapidly and frequently changing environment.
All stores are currently open for both in-store shopping and Click & Collect.
We're following NSW and VIC Government guidelines:
- Team members working in store meet the necessary requirement
- Customers are not permitted to enter our stores if they are not double vaccinated, and will be required to present their proof of vaccination or medical exemption at checkout
- Masks are mandatory and social distancing should be maintained
All stores are operating home delivery and contact free Click & Collect services for all customers, no matter your vaccination status.
Store trading hours
We are experiencing some delivery delays across the country. This is impacting our ability to get some products to our stores as we had planned. This varies by state, store and online and may include some advertised items. We are doing everything we can to improve this and appreciate the support and loyalty of all our valued BCF customers. Thank you!
Contact Free Returns and Refunds
We are now able to process contact free refunds on-site in lockdown areas. Please give your local store a quick buzz to organise your refund or exchange prior to arrival.
Refunds may be issued via gift card or contact free EFTPOS only. No cash refunds can be completed. Social distancing measures will be in place and must be followed at all times. If you would like to exchange your product for a higher priced item, the additional cost may be paid via contact free payment. However, any additional purchase not part of the original exchange will need to be made using the usual online Click & Collect process. The store will remain closed for regular trading.
Alternatively, for orders under 10kg you can return them for free via ParcelPoint or Australia Post. See our Returns and Refunds page for more information.
Contact Free Click & Collect
We have introduced Contact Free Click & Collect.
A new way to shop in 4 easy steps
- Shop our range online here at www.bcf.com.au.
- Choose Click & Collect at checkout.
- Once you receive confirmation your order is ready, drive to our store.
- Once you’ve parked, give us a call and relax while we bring your gear to you.
Free Delivery on orders over $99*
We’ve expanded our free home delivery offering. BCF are now offering free home delivery on orders over $99 to Metro and Regional areas. Large bulky items will incur a delivery fee based on the delivery destination. See our delivery page here for more information.
Store cleaning & hygiene
We have expanded our cleaning routines across our stores, including increased cleaning throughout the day.
Our stores now have hand sanitiser dispensers at the entry and protective barrier screens at our registers. Our teams have had additional training on maintaining good hygiene practices.
We ask our customers to observe Government recommendations on social distancing whilst in stores, this includes while waiting in the checkout queues, speaking with team and moving thought out the aisles. We have placed guides around the registers and service counters to help with this.
Store capacity management
When necessary, we will be restricting the number of people (BCF team and customers) allowed in each store at any given time. Please follow all instructions from our team, your patience and support in these uncertain times is appreciated.
We are strongly encouraging cashless payment when possible to minimise contact. Payment via debit, credit or approved finance cards, as well as BCF gift cards through our payment terminals is our preferred method of payment in our stores.
Are there changes to BCF’s current trading hours?
What measures are you taking to comply with current social distancing and hygiene rules?
We have already taken a range of precautionary measures across our stores to ensure the health and safety of everyone involved, including:
- Keeping all people at least 1.5m apart at all times
- BCF requests customers to pay using alternate options to cash. We have a range of alternative payment options are available for you to choose from.
- Increasing the frequency of cleaning in-store and the availability of hygiene products.
- Asking any team members displaying cold and flu-like symptoms to stay at home and self-isolate.
- Anyone who is feeling unwell is being sent home immediately
Are there any changes to in-store Click & Collect orders?
Unless your local store is closed for trade due to lockdowns, there is no change to the instore Click & Collect process. Once you have received your collection confirmation email, you may collect your order from your selected store complying with the current social distancing and hygiene rules.
Are there any changes to your current delivery services?
Our delivery partners are experiencing unprecedented demand, for full delivery information please see our Shipping & Delivery page.
What orders are eligible for free delivery?
- Free shipping is only valid to metro delivery destinations within Australia. Click here to see if your Post Code is included in this offer.
- To qualify, your order must be greater than $99 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
- Offer excludes bulky items and Gift Cards.
Can I change my delivery address after I’ve placed an order?
Our team will begin to process your order straight away and unfortunately it is very difficult to make changes. However, if the order is being shipped via Australia Post, once it is shipped you can use their redirect option to amend the delivery address, accessible from their website or app, using the tracking number in your shipping notification email. Any other questions please contact our Customer Care. We will generally respond to online enquiries within 24 hours.
I have an item to exchange or return but am not able to get to store within the returns period.
If you have been unable to return or exchange a purchase due to self-isolation, we will honour a late return as long your item meets all other terms of our returns policy, including your original proof of purchase.
Is there any changes to your current returns policy?
There are currently no changes. Please click here for more information regarding our returns policy.