2 HOUR CLICK & COLLECT | SHOP ONLINE, PICK UP IN-STORE

Free Shipping Offer for Online Orders over $99*

This offer is subject to all of the following terms and conditions.

  • Free shipping is only valid to metro delivery destinations within Australia. Refer to below table to see if your Post Code is included in this offer.
  • To qualify, your order must be greater than $99 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
  • This free shipping offer may be withdrawn or altered at anytime.
  • This offer only applies to orders placed online for delivery and excludes Click & Collect only items.

Online orders must meet the above criteria in full to qualify for free shipping*.

FULL LIST OF METRO POSTCODES:

For New
ZONE FROM TO
NSW Metro 1000 2263
2500 2530
2555 2574
2740 2786
2890 2890
QLD Metro 4000 4305
4500 4549
9000 9799
ACT Metro 0200 0200
0221 0221
ACT Metro 0200 0200
0221 0221
2600 2612
2614 2617
2900 2999
TAS Metro 7000 7019
7050 7055
7170 7170
7248 7250
ZONE FROM TO
VIC Metro 3000 3220
3335 3341
3425 3443
3750 3811
3910 3920
3926 3944
3972 3978
3980 3983
8000 8999
WA Metro 6000 6082
6085 6122
6147 6206
6209 6210
6800 6999
SA Metro 5000 5199
5800 5999
NT Metro 0800 0821
0828 0836
0870 0871

Track & Trace

All orders placed online at bcf.com.au are delivered via courier. You can track the progress of your order from placement through to delivery via our Track & Trace portal. Simply enter your Order Number (ie. 0000012345) and your first and last name to view the progress of your order.

Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website.

Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Service Team by phone on 1300 175 010 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.

Delivery Fees

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (ie. Items requiring a two man lift) will also incur higher delivery rates. At the checkout you will be offered a number of delivery services to choose from.

Please note: As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re- directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

bcf.com.au recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.

You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:

  • Large quantity or bulk orders.
  • Express or urgent deliveries; or
  • Non-stock and/or bespoke items

Bulky Items

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies' freight charges via a courier aggregation application (supplied by Temando). Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.

Please note if your cart contains non-bulky and bulky items your cart will be calculated accordingly.

Delivery Time Frames

We use a selection of courier services with delivery times between 3-5 business days,  depending on size, stock availabliity and location. Courier deliveries are made during business hours, Monday to Friday only.

P.O. Boxes and Authority to Leave (ATL)

We are unable to deliver goods to PO Box addresses as all delivery orders are sent via courier services.

We currently do not offer ATL at this time.

International Shipping

Unfortunately bcf.com.au is currently unable to provide international shipping.

Reasons for order delays

  • Entry of an incorrect or incomplete address during checkout.
  • The address had no-one to sign for the parcel, and "Authority to Leave" was not selected at checkout.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress via our Track & Trace portal, alternatively contact our Customer Support Team on 1300 175 010 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.

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