Welcome to the Customer Help Desk

Please choose the most relevant option for information about BCF's products, services and general trading terms and conditions.

COVID-19 Updates

In line with VIC & ACT Government directive, some stores are temporarily closed for in-store shopping. Visit our store locator for more information on store closures. Shop online 24/7 with Click & Collect or free delivery for orders over $99* (excludes bulkies).

Delivery Delays

Due to unprecedented demand and current restrictions, some deliveries are taking longer than usual. Avoid the wait and Click & Collect to have your order ready in 2 hours.

To locate your order, we recommend using our online tracker for the most up to date information.


Please contact our Customer Care Centre via email or web chat should you require further information.